> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://ker-sun.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I have received a faulty or damaged item. How do I make a claim?

We are sorry if your item arrived damaged or faulty. Please let us know by emailing us at [bonjour@ker-sun.com](mailto:bonjour@ker-sun.com).  
  
To ensure that your request is dealt with as quickly as possible:  
  
1.   Indicate the **item** concerned by the defect as well as your **order number.**
  
2.  Attach photos of the fault to your email.
  
This will enable us to find a solution for you as quickly as possible. We guarantee a response within 24 working hours.