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# I was not available when the carrier tried to deliver my order. What should I do?

Often, the carrier will leave a delivery notice (in the letterbox, by text message or by email) with instructions on how to proceed. Check it to see if they have left information about a possible reshipment or how to reschedule delivery.  
Some carriers offer the option of collecting the parcel from a relay point.  
  
Make sure you deal with the situation quickly, as carriers often have limited time to organise a new delivery before the parcel is returned to us.  
  
If you can't find any information, please don't hesitate to contact our customer service department.  
  
  
**Related answers :**  
*   [How to track my parcel ?](/en-us/article/how-to-track-my-parcel-gvmmhg/)
*  [What should I do if my parcel is marked delivered but I haven't received anything?](/en-us/article/what-should-i-do-if-my-parcel-is-marked-delivered-but-i-havent-received-anything-17thdhr/)