> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://ker-sun.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Is it possible to exchange an item?

**We do not do exchanges. To make an exchange,** you must make a return and order the new item(s) you require.  
  
Once the product(s) has/have been returned to our premises, you will receive a full refund, provided that your return complies with the return eligibility conditions.  
  
  
**Related answers:**  
*  [What are the return conditions?](/en-us/article/what-are-the-return-conditions-vj3y8/)
*  [How can I return my order?](/en-us/article/how-can-i-return-my-order-jpcxzo/)