> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://ker-sun.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What should I do if I can't connect to my customer account?

If you have problems logging in to your customer area, there are several things you can do to check:  
  
*   Check that you are using the correct login details (correct email address).
  
*   If so, you can check that the e-mail containing the 6-digit code is not in your "spam" box, or search for KER SUN in the search bar of your mailbox.
  
*   You can also try changing your browser.
  
If the problem persists, you can contact the site's customer support for help.  
  
  
**Related answers :**  
*    [How can I request access to my personal data?](/en-us/article/how-can-i-request-access-to-my-personal-data-1xuyvvb/)