Ker Sun
  • German
  • English
  • English (US)
  • Spanish
  • French
  • Italian
  • Dutch
Go to website
Returns & Refunds

Related articles

  • How can I track my return?
  • I have received a faulty or damaged item. How do I make a claim?
  • When and how will I receive my refund?
  • Can I return several orders at the same time?
  • How can I return my order?
  • Is it possible to exchange an item?
  • Are the shipping costs for my return free?
  • What are the return conditions?
Articles on: Returns & Refunds

When I return an item, do I get a 100% refund?

We will issue a full refund for all returned products if they meet the conditions for return eligibility.

However, if shipping costs were paid when the order was placed, these will not be refunded.

Related answers:

  • What are the return conditions?
  • How can I return my order?
  • When and how will I receive my refund?



Updated on: 03/28/2024

Not finding what you are looking for?

Chat with us or send us an email.

  • Chat with us
  • Send us an email
© 2025Ker Sun