> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://ker-sun.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
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# When I return an item, do I get a 100% refund?

We will issue a **full refund** for all returned products if they meet the conditions for return eligibility.  
  
However, if shipping costs were paid when the order was placed, these will **not be refunded.**  
  
  
**Related answers:**  
*   [What are the return conditions?](/en-us/article/what-are-the-return-conditions-vj3y8/)
*   [How can I return my order?](/en-us/article/how-can-i-return-my-order-jpcxzo/)
*   [When and how will I receive my refund?](/en-us/article/when-and-how-will-i-receive-my-refund-1giqm2p/)