• Can I return several orders at the same time?

  When returning items from different orders, we encourage you to make a single return for all the items concerned. This ensures that your returns are processed more quickly and reduces the environmental impact of returning an order. To do this : We invite you to follow the procedure for making a return with one of your order numbers and email address, and let yourself be guided. Please lodge your return or exchange request via our Returns Portal (https://www.kerSome readers

• How can I track my return?

  To track your return, you can refer to the tracking number on your return label and go to FedEx website, then click on color 1985a1 (Track a parcel). Once on Fedex website, enter the tracking number you can find on your return label. If the tracking indicates "Delivered", your parcel has been received in our warehouse and will be processed as soon as possible. Related answers: When and how will I receive my refund? (/en-us/Few readers

• Is it possible to exchange an item?

  We do not do exchanges. To make an exchange, you must make a return and order the new item(s) you require. Once the product(s) has/have been returned to our premises, you will receive a full refund, provided that your return complies with the return eligibility conditions. Related answers: What are the return conditions? How can I return my order?Few readers

• How can I return my order?

  For all the customers in the US: To make your return, take your order number (in the subject line of the order confirmation e-mail), your e-mail address and your zip code and enter them on this portal: https://kersun.ezireturns.com/ then follow the instructions. You can choose the USPS Ground option and enter your address to see nearby USPS locations. The cost of return is fixed and limited to USD$9. If no USPS locations are displayed when creating a laFew readers

• I have received a faulty or damaged item. How do I make a claim?

  We are sorry if your item arrived damaged or faulty. Please let us know by emailing us at bonjour@ker-sun.com. To ensure that your request is dealt with as quickly as possible: Indicate the item concerned by the defect as well as your order number. Attach photos of the fault to your email. This will enable us to find a solution for you as quickly as possible. We guarantee a response within 24 working hours.Few readers

• When I return an item, do I get a 100% refund?

  We will issue a full refund for all returned products if they meet the conditions for return eligibility. However, if shipping costs were paid when the order was placed, these will not be refunded. Related answers: What are the return conditions? How can I return my order? When and how will I receive my refund? (/en-us/article/when-and-how-will-i-recFew readers

• How do I get my refund if I have changed bank cards?

  By default, we can only issue a refund for your order or return using the payment method that was used to place the order. If you have changed your bank card in the meantime, but have kept the same account with the same bank, the amount refunded will automatically be redirected and credited to the bank account associated with the card that was initially debited, even if the card is inactive or has been blocked. If this is not the case, you can also contact your bank, which will take caFew readers

• What are the return conditions?

  We will provide a full refund for all returned products if they meet the eligibility conditions below. Conditions of eligibility for returns : Item(s) must be returned within 30 days of delivery. Item(s) must be in their original condition, unworn, unsoiled, unwashed and in their original packaging with tags still attached. If this is not the case, the item(s) will not be accepted. Items may be tried on without removing the tags. Items tried on for size are notFew readers

• Are the shipping costs for my return free?

  For those in the US, it is a fixed cost of USD$9. Related answers: How can I return my order?Few readers

• When and how will I receive my refund?

  Once the parcel has been received at our premises, the returned products will be inspected and validated for return eligibility. Please allow 7 working days for your return to be processed. Once the return has been validated, we will initiate the refund. You will be notified by email. The refund will be made to the customer's original method of payment.* *If you paid for your order by bank transfer, please send us your bank details so that we can refund you as quickly as pFew readers