> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://ker-sun.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I have received the wrong product, what should I do?

We are sorry if your order is incorrect. Please let us know by emailing us at [bonjour@ker-sun.com.](mailto:bonjour@ker-sun.com)  
  
To ensure that your request is processed as quickly as possible, please indicate the item(s) concerned and your order number.  
  
This will enable us to find a solution for you as quickly as possible. We guarantee a response within 24 hours.