> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://ker-sun.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
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# Is it possible to exchange an item?

**We do not do exchanges. To make an exchange**, you must make a return and order the new item(s) you require.  
  
Once the product(s) has/have been returned to our premises, you will receive a full refund, provided that your return complies with the return eligibility conditions.  
  
  
  
**Related answers:**
* [What are the return conditions?](/en/article/what-are-the-return-conditions-t9f8h7/)
* [How can I return my order?](/en/article/how-do-i-return-my-order-18rjr01/)