> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://ker-sun.crisp.help/sitemap.xml
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# When I return an item, do I get a 100% refund?

We will issue a **full refund** for all returned products if they meet the conditions for return eligibility.

However, if shipping costs were paid when the order was placed, these will **not be refunded**.

We will deduct the return contribution fee for returns from some countries. You can find all the information [here](https://ker-sun.crisp.help/en/article/are-the-shipping-costs-for-my-return-free-1lhwkr9/). 



**Related answers:**
* [What are the return conditions?](/en/article/quelles-sont-les-conditions-de-retour-t9f8h7/)
* [How can I return my order?](/en/article/comment-puis-je-retourner-ma-commande-18rjr01/)
* [When and how will I receive my refund?](/en/article/quand-et-comment-vais-je-recevoir-mon-remboursement-13fisdp/)