What should I do if I can't connect to my customer account?

If you have problems logging in to your customer area, there are several things you can do to check:

• Check that you are using the correct login details (correct email address).

• If so, you can check that the e-mail containing the 6-digit code is not in your "spam" box, or search for KER SUN in the search bar of your mailbox.

• You can also try changing your browser.

If the problem persists, you can contact the site's customer support for help.

**Related answers : **

• How to request access to my personal data

Updated on: 19/03/2024