• How can I delete my customer account and personal data?

  To delete your customer account and your personal data from our website, please contact us by email at bonjour@ker-sun.com to inform us of your request. We guarantee a reply within 24 hours to confirm that your request has been taken into account. Please note that we are unable to delete your personal data if you have placed an order within the last six months (180 days), in the event of a chargeback. If an erasure request is submitted within this period, iFew readers

• How can I request access to my personal data?

  If you would like to see your order history and the addresses we have saved for your orders, go to your customer account. In this section, you will also be able to check the information we have stored about your orders. Related answers : How can I delete my customer account and personal data?Few readers

• What should I do if I can't connect to my customer account?

  If you have problems logging in to your customer area, there are several things you can do to check: Check that you are using the correct login details (correct email address). If so, you can check that the e-mail containing the 6-digit code is not in your "spam" box, or search for KER SUN in the search bar of your mailbox. You can also try changing your browser. If the problem persists, you can contact the site's customer support for help. Related answers : How to requestFew readers

• What do I do if I no longer wish to receive the newsletter?

  To stop receiving newsletters, you can click on the "Unsubscribe " button at the bottom of every e-mail you receive from us. Click on this button, follow the instructions and confirm your unsubscription. If you continue to receive newsletters despite unsubscribing, you can contact our customer service department directly. We will investigate why the operation was unsuccessful and unsubscribe you.Few readers

• What are the benefits of having a customer account?

  The advantages of having a customer account with KER SUN : Order tracking: registered customers can track the status of their orders and find their tracking number. Account management: the customer account facilitates the management of personal information and delivery addresses. Purchase history: customers can retrieve their purchase history. Related answers : How do I create my customer account? (/en/article/how-do-i-create-my-customer-accounFew readers

• How do I create my customer account?

  Creating or logging on to your customer account couldn't be easier. The process is the same: Click on "MY ACCOUNT " at the top right of the navigation menu. Enter your e-mail address. A 6-digit code will be sent to your e-mail address, allowing you to log in. Please note that this code is for one-time use only. A new one will be given to you each time you try to connect, so you won't forget your password. Enter the 6-digit code in the space provided. Confirm by clicking on "Few readers

• Can I change my customer account email address?

  To change the email address associated with your customer account or order, please contact us by email at bonjour@ker-sun.com. For security reasons, if the change is not just a typo, we will ask you for proof of identity. Tell us the new email address you wish to enter and we'll make the change for you. Unfortunately, it's not possible to make the change yourself. Related answers : How to request access to my personal data (/en/article/comment-demander-lacces-a-mes-donnees-personneFew readers

• How can I subscribe to the KER SUN newsletter ?

  To subscribe to our newsletter, you can go to the footer of our website. You'll find a section "Newsletter " where you can enter your e-mail address, validating the subscription. Our newsletter is a rich source of information, keeping you up to date with the latest news from KER SUN, new collections and, more generally, advice on sun protection! Related answers : What do I do if I no longer wish to receive the newsletter? (/en/article/what-do-i-do-if-i-no-longer-wish-to-receive-tFew readers