How does the refund work if I paid with a promotional code?

Refunds when you used a promotional code or loyalty code

When you use a promotional code, its value is divided proportionally between all the items in your order. Each item “carries” its own share of the code.

If you return an item, you get back what you paid for it: the part you paid by card is refunded by card, and the part covered by your code is given back to you as a new code.

Every new code we send you is valid for one year from the date we send it to you.

There are four possibilities:

You paid for your order in full with a promotional code:

• Full return: we send you a new code for the full value of your original code.
• Partial return: we send you a new code for the share of the code attached to the items you returned.

You paid partly with a promotional code and the rest by card:

• Full return: we refund by card the amount you paid by card, and we send you a new code for the value of your original code.
• Partial return: we refund by card the amount you paid by card for the items you return, and we send you a new code for the share of the code attached to those items.

Example: you order two items, A at €60 and B at €40, with a €10 code, and pay the remaining €90 by card. The code is split proportionally: A carries €6 and B carries €4. If you return only B, we refund €36 to your card and send you a new code worth €4, valid for one year. The €6 share attached to A stays applied to the item you keep.

Updated on: 20/10/2026