I have received a faulty or damaged item. How do I make a claim?

We are sorry if your item arrived damaged or faulty. Please let us know by emailing us at bonjour@ker-sun.com.

To ensure that your request is dealt with as quickly as possible:

1. Indicate the item concerned by the defect as well as your order number.
   
2. Attach photos of the fault to your email.
   
   This will enable us to find a solution for you as quickly as possible. We guarantee a response within 24 working hours.

Updated on: 21/03/2024