I was not available when the carrier tried to deliver my order. What should I do?

Often, the carrier will leave a delivery notice (in the letterbox, by text message or by email) with instructions on how to proceed. Check it to see if they have left information about a possible reshipment or how to reschedule delivery.
Some carriers offer the option of collecting the parcel from a pick up point.


Make sure you deal with the situation quickly, as carriers often have limited time to organise a new delivery before the parcel is returned to us. We also advise you to check your spam folder in your inbox. Sometimes notifications can be filtered depending on your inbox settings.


If you can't find any information, please don't hesitate to contact our customer service department.



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Updated on: 22/09/2026