My order is late, what should I do?
If your order is late, first check the delivery times initially indicated. See here: https://www.ker-sun.com/en/pages/costs-and-delivery-times
Make sure that the estimated delivery time has been exceeded.
Check the order tracking with the tracking number provided by email to track the status of your parcel. This can give you information about the current location of your order and its delivery status.
If the deadline has passed and you have not received your order, please contact our customer service department. They will be able to provide you with further information on the status of the delivery, the reason for the delay or the steps they can take to resolve the situation.
Delays can be caused by various factors such as weather conditions, logistical problems, customs delays (for deliveries outside the European Union), or even unforeseen events such as strikes or incidents during transport.
Related answers :
What are the delivery methods and times?
Make sure that the estimated delivery time has been exceeded.
Check the order tracking with the tracking number provided by email to track the status of your parcel. This can give you information about the current location of your order and its delivery status.
If the deadline has passed and you have not received your order, please contact our customer service department. They will be able to provide you with further information on the status of the delivery, the reason for the delay or the steps they can take to resolve the situation.
Delays can be caused by various factors such as weather conditions, logistical problems, customs delays (for deliveries outside the European Union), or even unforeseen events such as strikes or incidents during transport.
Related answers :
What are the delivery methods and times?
Updated on: 28/03/2024