Ker Sun
  • German
  • English
  • English (US)
  • Spanish
  • French
  • Italian
Go to website
Returns & Refunds

Related articles

  • How can I return my order?
  • I have received a faulty or damaged item. How do I make a claim?
  • When and how will I receive my refund?
  • What are the return conditions?
  • How does the refund work if I paid on credit with Alma?
  • How can I track my return?
  • How do I get my refund if I have changed bank cards?
  • Is it possible to exchange an item?
Articles on: Returns & Refunds

When I return an item, do I get a 100% refund?

We will issue a full refund for all returned products if they meet the conditions for return eligibility.

However, if shipping costs were paid when the order was placed, these will not be refunded.



Related answers:
What are the return conditions?
How can I return my order?
When and how will I receive my refund?

Updated on: 21/03/2024

Not finding what you are looking for?

Chat with us or send us an email.

  • Chat with us
  • Send us an email
© 2025Ker Sun