• How much does delivery cost?

  You can consult our Costs and Delivery Times page for information about our delivery charges, where you will find specific details for each country. Related answers : What are the delivery methods and times?Some readers

• My order is late, what should I do?

  If your order is late, first check the delivery times initially indicated. See here: https://www.ker-sun.com/en/pages/costs-and-delivery-times Make sure that the estimated delivery time has been exceeded. Check the order tracking with the tracking number provided by email to track the status of your parcel. This can give you information about the current location of your order and its delivery status. If the deadline has passed andFew readers

• I was not available when the carrier tried to deliver my order. What should I do?

  Often, the carrier will leave a delivery notice (in the letterbox, by text message or by email) with instructions on how to proceed. Check it to see if they have left information about a possible reshipment or how to reschedule delivery. Some carriers offer the option of collecting the parcel from a relay point. Make sure you deal with the situation quickly, as carriers often have limited time to organise a new delivery before the parcel is returned to us. If you can't find any inforFew readers

• How do I change my delivery address?

  If you have just placed an order and would like to change your delivery address, please contact us as soon as possible by telephone on +33 9 77 08 01 51 so that we can take action before your order is dispatched. Unfortunately, if the order has already been prepared, we will not be able to change the delivery address. Related answers : How do I know if my order has been shipped ? How to track my parcel ? (/en/arFew readers

• Where is my order shipped from?

  All your orders are shipped from our logistics warehouse in Burgundy, France. Related answers : How do I know if my order has been shipped ? How to track my parcel ?Few readers

• What should I do if my parcel is marked delivered but I haven't received anything?

  Sometimes carriers leave parcels with a neighbour. Check around your home, in your letterbox, or ask your friends or neighbours if they have received it by mistake. Check your order confirmation emails to make sure that the address you gave when you placed your order is correct. It can happen that address errors result in deliveries to incorrect locations. If this is not the case, please contact our customer service department. Related answers : How to track my parcel ?Few readers

• What are the delivery methods and times?

  Please visit our Shipping costs and times for details of our shipping methods and times, specific to each country. Related answers : How much does delivery cost?Few readers

• How to track my parcel ?

  Once your parcel has been dispatched, you will receive an email from KER SUN with confirmation of dispatch. This will contain the tracking number for your parcel. Click on it or go to the carrier's website and look for the parcel tracking option. You should be able to enter the tracking number in a dedicated form to obtain information on the location and current status of your parcel. If you have any difficulties, the carrier's customer service will also be able to help you locate your paFew readers

• How do I know if my order has been shipped ?

  You can either check your inbox to see if you have received a shipment confirmation email from KER SUN. To find our emails, type KER SUN in the search bar of your mailbox. Alternatively, you can log in to your customer account. You should be able to find information about the status of your order, including whether it has been shipped. If you can't find shipping information for your order, it probably hasn't been shipped. If you find the delay unusually long, please do not hesitate to contactFew readers